www.temarte.com is owned and operated by Temarte S.L.
Temarte S.L. having its registered office at C/ El Alcaraban n°9 - Apartado de correos 425 - 06200 Almendralejo (Badajoz) - España.
Your use of this website constitutes your acceptance of these terms and conditions. If you do not agree to these terms, please discontinue use of this site.
The documents set out in this section govern your dealings with Temarte S.L.
Please read them carefully. They do not affect your statutory rights.
These Terms and Conditions will remain in force and will be valid for as long as they are accessible through the website www.temarte.com. Temarte S.L. reserves the right to modify them, without prior notice, as well as to change any of the legal texts that are exposed in the web page, in order to adapt them to the current legislation applicable at all times, the jurisprudential novelties and the usual market practices. In any case, access to the website after its modification, inclusion and/or substitution, implies the acceptance of the same by the User.
Both browsing the website and the purchase of any item means acceptance of the General Terms and Conditions of use and the general conditions of sale described on that page.
All purchases of items and/or services purchased through the website, after identification and authentication, through the username and password, will be considered validly made by the Customer, and will be binding. The Client will be solely responsible for the purchases made through the website by any third party that makes use of its User and password.
The User is authorized to use the services only if it is a natural person and in accordance with these Terms and Conditions. The User agrees to use the services in good faith and only for domestic and private purposes. The use of the services by Users is not authorized for any purpose other than their personal use, such as commercial, profit or business purposes.
If you order more than 10 identical items or services, Temarte S.L. reserves the right to reject them and proceed with their cancellations without prior notice.
COMMUNITY TVA: ESB06699839
2. Request, validation, order confirmation
2.1. On the website: www.temarte.com
Any order of items offered on the website www.temarte.com implies the knowledge and express acceptance of the General Conditions of Sale, without such acceptance being subject to its signature by the Customer.
The execution of an order on the website www.temarte.com will be subject to the procedure described below. Said order will be made online through a succession of screens in which will indicate the different phases that the Customer must follow to validate their order with the Seller.
In order to start the process of purchasing the items and / or services on the website of Temarte S.L., it is necessary for the Customers to register as a user, following the instructions given in step 1. Once selected items and / or services offered, the User must follow the phases of the purchase process indicated below :
Step 1. Register as user
To register as a User on the website, it is essential to be over eighteen years old and provide, through the registration form, all the data required and identified as mandatory. The Registered User assumes that his User account is personal and non-transferable, being able to register on the website both individuals and legal entities. All registered users will have an access password, which will also be personal, non-transferable, will have a limited temporary validity and must meet minimum requirements for length and security. The User may modify or recover said password at any time, following the procedure provided on the website.
It is the obligation of the User to immediately notify Temarte S.L. Any fact that allows the improper use of identifiers and / or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to immediate cancellation. Until such events are reported, Temarte S.L. shall be exempt from any liability that may arise from the misuse of the identifiers or passwords by unauthorized third parties.
Step 2. Validation of the shopping cart
Once the selection of the items and / or services that you wish to purchase has been completed, the Customer must validate his / her shopping basket, which will show the selected items, the number of units, the price of the same, the term and shipping costs. Similarly, you must select the mode of delivery.
Step 3. Provide billing and shipping information
Once the customer validates his shopping cart, he must provides Temarte S.L. the billing and shipping data of the items and / or services, the confirmation of the purchase implies the acceptance of these General Terms and Conditions of Sale.
Step 4. Select the method of payment
Once the invoice and, if applicable, shipping data are provided, the Customer must select the payment method he / she wishes to use. Currently, the website allows the following methods of payment: Credit card (Visa, Eurocard / Mastercard), PayPal, Bank transfer.
Step 5. Payment of the total amount of the order
The Client, if he has opted for either of the two means of payment in cash (Credit Card (Visa, Eurocard / Mastercard or PayPal) will be automatically redirected by the system to the online payment platforms of the corresponding banking entities.
Step 6. Confirmation of purchase
Temarte S.L., will send to the Customer within a maximum of 24 hours from the moment of the effective realization of the payment of the purchase by the Customer, an email in which a summary of the order will be provided, with all the characteristics of the purchase performed.
This e-mail will be considered "Buyer proof", and the customer must print it on paper in order to collect the order in the store when the collection mode has been chosen in store.
In addition, the Customer may consult and / or download the invoice in the "My Orders" area. The order confirmation and the Purchase Certificate will not be valid as an invoice.
3. Item information
All information related to the items and / or services published on the website of Temarte SL, will be published with great attention to the information regarding the essential characteristics of the items through technical descriptions from its collaborating companies and manufacturers, and photos which illustrate the items. All this is done within the limits of the technique and respecting the best standards of the market.
The color and tone of the photos of the items may vary depending on the monitor in which they are displayed or the navigator used by the User. In the same way, the photos can suffer variations of tonality and contrast, due to the illumination conditions of the moment in which they were realized.
We reserve the right to add or remove new items at any time from the website. Also Temarte S.L. reserves the right to withdraw or cease to offer, at any time, and without prior notice, any items offered on the website. Temarte S.L. does not accept any responsibility on the fact of removing or modifying any item or content of the website www.temarte.com, or for not processing an order once we have sent the confirmation of shipment.
4. The prices
All items and/or services offered on the website of Temarte S.L. are associated with the final price of the item, as well as, if applicable, any discounts applicable to such purchase.
The sales prices indicated on the website are always shown in euros. VAT, as well as any other tax that is applicable, being current and legally applicable at that time, is included in these prices, but not the costs of the shipping and / or the possible assembly service. The shipping service costs are borne by the customer and will be added to the total amount of the selected items. You will be informed of these expenses before confirming the order and ending the hiring process.
We expressly reserves the right to modify prices at any time in our website : www.temarte.com, without the need for prior notice. However, the tariffs in force indicated on the website at the time of making the corresponding order will be applied, unless the application results in breach of Law 7/1996, dated January 15, on Retailing and Law 3/1991, of 10 January, on Unfair Competition.
5. Conditions and method of payment
Temarte S.L. makes available to the customer several payment methods to complete the purchase on www.temarte.com:
5.1 Credit or debit card: Visa, Visa Electron and Master Card.
The total amount of the order will be charged to the credit card on the same day of the order. Temarte S.L. reserves the right to suspend all management of the order and delivery of the item in the event of non-payment or refusal of authorization of payment by credit card by officially accredited Internet organizations.
Temarte S.L. shall not be held responsible for any misappropriation or fraudulent use of any means of payment which has not been detected by the verification procedure. It assumes the ability of the Customer to use the credit card used to place the order.
Any fraudulent use of the credit card can not give rise to the reimbursement by Temarte S.L.
5.2 PayPal : You must have a Paypal account.
5.3 Bank transfer:
Beneficiary: TEMARTE S.L.
Bank: Banca PUEYO Almendralejo
IBAN: ES58 0078 0004 44 4000020749
The Client will indicate directly in the subject of his transfer his name and surnames, the number and the name of the item or items of the order. The Client will have to send the confirmation of the transfer by e-mail to firstname.lastname@example.org. As soon as Temarte S.L. has received the information, it will process the customer's order.
Temarte S.L. reserves the right to initiate the management of the order and delivery of the item until the verification of the entry in the indicated current account of the total amount corresponding to the order.
All means of payment proposed by Temarte S.L are subject to checks and authorizations by the issuers of the payment medium (card issuers and / or issuers of payment accounts), in the event that such entity does not the payment can not be continued, the purchase procedure initiated can not be continued, and the order is automatically canceled, and the purchase and sale of the requested item or items is not understood.
On the website www.temarte.com all transactions are carried out through secure payment systems. The confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding bank.
Temarte S.L. reserves the right to suspend or cancel any order, purchase or delivery from a Customer who has not paid all or part of a previous order or with which a payment litigation would be in the course of administration.
On www.temarte.com, delivery times may vary depending on availability and / or carrier chosen and the address of the country or province of destination.
Temarte S.L. items are manufactured in limited quantities due to limited storage or stocking capacities.
The selection of items offered at www.temarte.com is valid as long as the items are visible on the website, within the available stock limits. All orders are subject to availability.
In case of unavailability of the item demanded, the Customer will be informed as soon as possible and will be entitled to cancel the order.
In such case, the Client will have the possibility to choose one of the following alternatives:
- The refund of the price paid by the Client within a maximum period of 14 days from the day on which the Client informed Temarte S.L. of their willingness to put an end to the request.
- The change by item(s) of characteristics and equivalent price. In case of impossibility of change because item is out of stock, Temarte S.L. will proceed to reimburse the Customer, within 14 days from the discovery of the impossibility of change, the amounts received.
We reserve the right to remove any item from the website at any time. Temarte S.L. does not accept any responsibility on the fact of removing or modifying any item or content of the website www.temarte.com, or for not processing an order once we have sent the confirmation of shipment.
7.1. Shipping methods
The delivery will be effected by courier or carrier within the territory of Spain, and in most of the member countries of E.E.E. (European Economic Area: U.E. plus Iceland, Liechtenstein, Norway) and Switzerland. Temarte S.L. reserves the right to change the type of shipment, the company for which it is made, regardless of what is set forth in these pages, provided that it does not represent a clear detriment to the User.
Temarte S.L. reserves the right not to deliver to certain countries of destination.
The items whose purchase has been made through the website www.temarte.com may be sent to the postal address indicated by the customer in the order form, not being able to correspond to a post office or public places, such as the public thoroughfare, squares, stations, airports or the like.
7.2. Shipping Deadlines3
The delivery times are indicated in the page of each item and it appears in working days (of Monday to Friday). They will start counting from the confirmation of the payment in the bank account of Temarte S.L.
Shipping will be made within 30 working days, excluding saturdays, sundays and holidays, for items available in stock, from the date of order confirmation. The times for the different methods of delivery begin to count since the order has left the warehouses of Temarte S.L. (Order status "In transit"). In special promotions such as rebates and / or free shipping there may be delays in the delivery of orders.
The delivery period for items that are not available in stock will vary depending on their manufacture in our workshops or the availability of the manufacturer and will conform to the one indicated at the time of purchase. In orders with various items such as furniture, large-dimension sculptures it is possible to be made in different deliveries.
Orders received on saturdays, sundays or holidays, will be considered received the first working day after the same.
The processing of the payment of the order can take up to two working days from the validation of the payment by the bank. The delivery time of the orders starts to count from the processing of the order, if it is made from the 13:30 the order will begin to process the following day. Saturdays do not deliver orders.
The items will be delivered within the agreed term, unless the customer wishes the goods to be delivered later than the expected date. The conformity of your order also implies the acceptance of the delivery times that are determined for each item.
Occasionally, due to causes beyond Temarte S.L., the deadline may be delayed on the expected date of delivery. In this case, the customer can cancel the order by informing us of its intention to cancel it by email to email@example.com, proceeding to the return of the amount within a maximum period of 14 days from the communication, according to the Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
7.3. Failed deliveries
In case the Customer is not at home at the time of delivery of the order, the courier service will leave a delivery notice. Thus, you can contact them directly to arrange a new delivery date during working hours or to change the delivery address.
Also, if the person responsible for receiving the goods is not in the delivery address on the date and time period agreed with the transport agency, the expenses caused by the return of the merchandise and its subsequent delivery will be borne by the Customer.
No liability will be generated for Temarte S.L., in all cases in which the delay is attributable to the Customer, ie in case of absence of the recipient at the time of delivery of the item or if it can not be located to the Customer through the data provided by the Customer or in case of error by the Customer in the processing of the order.
Also, Temarte S.L., is not responsible for the delay caused by holidays, bridges, or other national or regional holidays that cause a longer delivery period.
If the delay is for another reason, Temarte S.L., is obliged to make the appropriate arrangements in order to correct the poor functioning of the transport service that can be attributed to it. In this regard, after 30 days from the date of delivery, the Customer shall be entitled to terminate the contract. In this case, Temarte S.L., undertakes to reimburse the amounts paid by the Client within a maximum period of 14 days from the communication of the resolution by the Customer.
7.4. Transfer of risk and liability
At the time of delivery, the Customer must perform all necessary checks to discard any defects, missing parts, defects or other defects apparent or likely to non-conformity of the items delivered. You should especially check the condition of the packaging, the number of packages, and the items and quantities, as well as references, status and characteristics.
In case of any anomaly (damages etc.), indicate it in writing on the delivery form and sign it. You must inform the carrier with your tracking number of the anomalies in less than two working days of receipt of the package and send a copy of the complaint to Temarte S.L.
Temarte S.L is not responsible for items damaged in transit. We are also not responsible for shipments shown as delivered by the carrier, but not received by the customer.
8. Faulty items
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our items seriously and we will need to investigate the reported fault in more detail.
At Temarte S.L, we make every effort to ensure that our merchandise is of the finest quality. However, in the event an item is defective upon receipt or has a manufacturing defect, please fill out a Return Form with the defect or damage noted on the form.
In case of hidden defect(s) in the item delivered, we ask that you contact us through your account using the online message centre or by email to : firstname.lastname@example.org, within a maximum period of 2 months from discovery, indicating the order number and the item reference.
In order to expedite the procedures it is advisable to offer as much information as possible in the email, either detailing your case or with photos. Please provide details of the fault and where possible attach pictures to your message.
The Customer Service of Temarte S.L. will evaluate the case to offer the best solution.
In the event of a fault our and will assess the fault and advise you if you need to send the item back to us or not. In most cases problems can be fixed over email.
If you choose to ship the item(s) on your own, you'll pay the carrier at the time you ship your return.
If you choose to send your return make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. If you choose to send your return with ordinary stamps and the package is lost, we can not credit your order. Any fees that may occur if you send the package to the wrong address you will be charged with. Items lost in transportation will not be compensated for.
Item(s) will be inspected and a determination will made as to the cause of defect. If our review of the item(s) shows a defect, we will be happy to replace the item or refund your purchase price.
If, when Temarte S.L. receives a returned item, we determine that the item is faulty or incorrectly described, we will, within 21 days either replace your goods, or refund your credit card for the Invoice Amount, or issue you with a direct deposit for the original Invoice Amount.
If you return an item and the reason for return is not a result of an Temarte S.L.’s error or the item(s) reveals no defects, the cost of return shipping will be deducted from your refund. For items shipped by a specialty carrier there is a flat 50€ fee.
In the rare case that we receive a return and it has been damaged during shipment from you to us, we will notify you immediately so that you can file a claim with the shipping company. We will not issue a refund for products that are received damaged.
Please note we do not accept returns on situations as marked out below :
1. You don’t have a proof of purchase.
2. You have physically damaged the goods due to misuse (for example if you have broke it by hitting, dropping it etc or have over tightened something)
3. The item is incomplete or has parts missing
4. You have painted the item.
5. You have taken the item apart and put together again.
6. Your item is broken as a result of an abnormal wear and tear.
7. Items is in poor condition or dirty
8. You are outside your warranty.
If at least one of these conditions are met, we unfortunately cannot accept your return and the item(s) will be sent back to you.
In any cases, a refund will be made only once the item(s) is received and a quality check for any damages is cleared.
The parts requested from suppliers have a maximum delivery period of 6 weeks from the notification of the solution adopted by the Service of resolution of incidences.
The warranty only concerns the change of the item or the refund of the amount, and in no case extends to any indirect damages.
9. Right of withdrawal
9.1. Unwanted items
If you have had a change of mind you must notify us within 14 days of purchase and then you must return the items to Temarte S.L. unused and in its original condition within 14 days for a refund (fourteen calendar days from the date of the possession of the item or from the formalization of the contract in the case of contracting of services).
The Customer must send the return form available on the website, along with the item and specify that he is exercising his right of withdrawal.
Each returned item must include all parts, accessories, instructions and packaging, etc.
The right of withdrawal may be exercised through the following channels:
- Through the website, filling out the web form attached to the return request.
- Through the email email@example.com indicating the order number.
- Through your account using the online message centre.
Return P&P costs are paid for by the customer.
The original shipping is non-refundable even if you received free shipping, you will charged the actual shipping charges that we incurred to ship the item to you.
The shipping costs of the items that are object of a return are borne by the Customer in all cases.
In no case will the items returned to freight due will be accepted.
Temarte S.L. will not pay the costs of services already provided, such as the withdrawal of used items, freight, etc.
You should note that the time of refund will take to become visible in your account may vary depending on the method of payment:
Debit card: up to 72 h.
Credit card: up to the month due.
PayPal: between 6 and 10 days.
In accordance with article 103 c) of the General Law for the Defense of Consumers and Users, the right of withdrawal shall not apply to a Item or Service made to Measure.
The Item must be returned in perfect condition and in its original packaging. It can not have been used, nor have suffered the slightest deterioration, and must be completely clean and you will need to keep all accessories and instructions for use.
Temarte S.L. will decide with complete freedom if the returned Item is, or not, in perfect conditions.
You will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the items delivered.
Temarte S.L. may retain the refund until we have received the items in perfect condition and in its original packaging.
Temarte S.L. will make the reimbursement, through the same method of payment with which the purchase was made, within a maximum term within a maximum period of 14 days provided that the items returned in good condition and in the original packaging at the following address :
Temarte S.L. Calle El Alcaraban N°9 - Apartado de correos 425 - 06200 Almendralejo (Badajoz) - España.
In case of return of a item in poor condition or incomplete, the Customer will not be entitled to any refund. Temarte S.L. will not be liable in case of loss, shipping to a wrong address or delay in delivery of the returned Item.
Shipping costs will not be refunded in case the customer retains any of the Items of his order.
In case of the impossibility of the Customer to resend the items by his means (especially in case of a very heavy or bulky item), the Customer must contact the Customer Service within a maximum period of 14 days from date of receipt of the item, specifying the order number, and mentioning that it exercises its right of withdrawal. The Customer Service will contact the Customer to arrange the removal of the item.
Previously, the customer service will present the transportation budget to the Customer who must accept it by email. The amount of the transportation expenses generated will be deducted from the amount to be reimbursed.
10. Website content
While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our items. This may depend on the colour reproduction on your computer or mobile device. Each item is handcrafted, there may be minor variations in color or detail between the items displayed in our shop and the items you receive. It is impossible, however, to guarantee absolute perfection. Deliveries will be a commercial match to colors shown.
Information on this website is subject to change without notice.
All trademarks appearing on this website are the property of their respective owners. The use of any of Temarte S.L. ’s trademarks is strictly prohibited unless Temarte S.L. provides prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Temarte S.L. ’s endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Temarte S.L.. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Temarte S.L..
Temarte S.L. is not responsible for the inconveniences or damages inherent in the use of the Internet. Temarte S.L., can not guarantee the technical continuity and availability at all times of the website www.temarte.com at 100%, as well as the absence of service failures and / or interruptions or an external intrusion.
The responsibility of Temarte S.L. in respect of the items delivered, included within the framework of applicable contractual or legal guarantees, is limited to the price of defective or non-conforming items. Temarte S.L. shall not be liable to compensate for indirect damages or any other financial loss experienced by the Client or a third party.
Temarte S.L., does not guarantee the absence of viruses or similar elements in the electronic documents and files stored in its computer system and in the web page, that could produce alterations of software and hardware for you as a User. The use of our website and its contents implies acceptance of the above risks and, therefore, the Client excludes Temarte S.L. from any liability for damages of any nature arising from the possible presence of viruses or other similar elements.
12. Force majeure
The obligations contained in these General Conditions of Sale will not be applicable or will be suspended by law and without any compensation in this regard, if the execution of the same is impossible because of a case of force majeure or a case scenario fortuitous according to the definition given by the jurisprudence or for any cause attributable to the Client.
Each party shall inform the other party by any means and in the shortest possible time in the event of a case of force majeure that makes it impossible to perform all or part of the contractual obligations.
The parties shall use their best efforts to prevent or reduce the effects or consequences of non-performance of the contract caused by a force majeure event. The party invoking the occurrence of an event or event of force majeure shall notify without delay to the other party the initiation and, in any case, the cessation of that act or event of force majeure, this being an essential requirement, the breach of which shall mean that said party shall not be exempt from its liability.
On the other hand, if the event of force majeure is extended for a period of more than thirty (30) days from the date of its appearance, this condition may be terminated without the Client or Seller being able to claim compensation for any damages and interest that has caused them.
13. Property reserve
The items delivered will remain under the ownership of Temarte S.L. until the Client has complied with all payment obligations under the terms of Law No. 80335 of May 12, 1980. This reservation of ownership will not prevent the transfer of risks that will be his responsibility from the date when the items requested leave our warehouse.
The breach by the Customer of its payment obligations, for any reason, gives Temarte S.L. the right to demand the immediate return of the items at the Client's expense and risk.
The Client may not assign, encumber or transfer in any way the rights or obligations acquired with Temarte S.L. without seller's written consent.
14. Intellectual and industrial property
The Intellectual and Industrial Property Rights are all the rights recognized by the intellectual property legislation that have a patrimonial or exploitation character for any purpose and for any modality of use, as well as all the rights recognized by the industrial property legislation, including in both cases the power to request the registrations and registrations to obtain or protect these rights (hereinafter, "Intellectual and Industrial Property Rights").
It is strictly forbidden to use all elements of industrial and intellectual property for commercial purposes as well as their distribution, modification, alteration or decompilation.
All contents, trademarks, logos, drawings, designs, graphics, images, source code properties of Temarte S.L., are protected by intellectual and industrial property rights that are expressly reserved by Temarte S.L. Or, where appropriate, by the persons or companies that appear as authors or holders of rights. The violation of the previous rights will be pursued in accordance with the current legislation. Accordingly, the reitemion, exploitation, alteration, distribution or public communication by any title or means of all the contents, software or items of Temarte S.L., for uses other than the legitimate ones granted by the Law, is prohibited.
In any case, the prior written consent of Temarte S.L. will be necessary, maintaining at all times the copyright "intact" and any other indicator of the intellectual property of the materials or contents. Any use or modification of the material or contents for any other purpose than that authorized by Temarte S.L., will be considered a violation of the current legislation on intellectual property and copyright.
Additional note for distributors, partners and collaborators, hereinafter Collaborator:
Unless expressly stated otherwise, all information provided by Temarte S.L. To the Contributor, whether written or not, this list does not exclude other types of information: software, studies, tests, curricula, research and development, ideas, inventions, concepts, designs, images, organizational charts, processes , Know-how procedures, formulas, data, materials and techniques of any kind.
The Collaborator undertakes to keep strict confidentiality and not to divulge, communicate or disclose, in any way, the information provided, except for the legitimate purposes derived from the commercialization of items of Temarte S.L..
15. Governing law and competent jurisdiction - language
15.1. Governing law
This contract is governed by the laws of Spain and such other laws which are applicable in the country where the consumer is resident.
The present general conditions of sale will be governed and interpreted, in all its Terms and Conditions, according to the effective Spanish legislation. The present general conditions of sale will be translated in one or more languages, only the Spanish text will prevail in case of controversy.
Similarly, under the provisions of EU-wide Regulation (EU) No. 524/2013, Temarte S.L. makes available to the users of the website the following link on online litigation in the matter of consumption:
This website gives access to the Official European Platform for Conflict Resolution (ODR). In case the user has had a problem with a purchase or the provision of an online service, may use this means to submit any claim in connection with such sale or provision of services, as well as opt for out-of-court settlement of the dispute Raised.
The application of the Vienna Convention on the International Allocation of Goods is expressly excluded.
Computerized records of Temarte .S.L. shall be considered by the parties as evidence of communications, orders, payments and transactions between the parties.
If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under any law, regulation or after a final decision by a competent jurisdiction, the remaining provisions shall remain in full force and scope.
In case one of the parties fails to claim a breach by the other party in any of the obligations mentioned in these general conditions of sale shall not be construed as a waiver to subsequently demand compliance with one of these provisions.
15.2. Conciliation and competent jurisdiction
In case of differences or discrepancies between Temarte S.L. And the Client, with respect to the interpretation, content and execution of these General Sales Conditions, the party alleging breach of the other, prior to the commencement of any action against any jurisdictional order, shall forward to the other party a request including the grounds for non-compliance and the opening of a conciliation period.
In the event that the aforementioned conciliation does not start, or in the case in which there is no agreement between the Parties, the Party that has sent the request shall notify in writing to the other Party, prior to the initiation of any action against any jurisdictional order, the end of the conciliation period.
16. Protection of personal data
In accordance with the provisions of Organic Law 15/1999, of December 13, on personal data protection (LOPD), the Client has the right to exercise his rights of access, rectification and cancellation of his personal data. The Client may exercise these rights by writing to the Customer Service of Temarte S.L., - Calle El Alcaraban, n ° 9 – Apartado de correos 425 - 06200 Almendralejo (Badajoz) - España. Stating in said request in writing his name, surnames, address and photocopy of the ID or passport and the reason for the request.
16.1. Treatment of personal data
16.2. Nature of data collected
Temarte S.L. could collect the following information:
Data connections and navigation
The compulsory or optional nature of the data is specified by an asterisk at the time of collection. Some data is automatically collected when entering the site.
16.3. Purpose of the data collected
Temarte S.L. collects your personal data with the aim of:
- Open your client account;
- Allow follow-up in case of change / extension or claim;
- Track your orders;
- Send you newsletters from our company, if you accept it;
- Manage the changes / extensions of Temarte S.L. ;
- Customize the offers we offer you;
- Conduct surveys for statistical purposes;
- Obtain your opinion as Customer;
- Measure the audience, the number of pages consulted or the number of visits to the site;
- Fight against fraud.
Therefore, you agree that Temarte S.L. uses such data for the purposes mentioned above. Temarte S.L. shall not disclose any personal or individually identifiable information to third parties without your prior express consent. These data shall not be further used for direct marketing purposes.
16.4. Recipients of personal data
The data collected on the website www.temarte.com are exclusively for Temarte S.L ..
16.5. Methods of collecting personal data
Your personal data can be collected when:
- Create your "My personal space" client account;
- Place an order on our site;
- Participate in a game or contest;
- Browse our site and browse items;
- Contact our Customer Service;
- Write a comment.
16.6. Duration of preservation of personal data
Your personal data will be automatically deleted:
- After one year after the last contact we have had with you;
- Automatically after two (2) attempts to contact you with no response from you.
We inform you that we may also collect information during your navigation on the site by means of a cookie stored on your computer.
This cookie does not allow us to identify you, it only records information regarding the navigation of your computer on the site (pages consulted, date and time of consultation ...) that we can read on your subsequent visits. This procedure allows us to send you customized offers that fit your needs.
However, you can refuse to collect your data by cookies by setting your browser.
18. Hypertext links
19. Security of personal data
We are committed to ensuring the security of your information. To prevent any unauthorized access or disclosure of your information, we have implemented physical, electronic and management procedures to safeguard and protect the data we collect online.
The bank details required to make the payments are collected by Nimble Payments®, or PayPal® from our suppliers for payment issues. They are solely responsible for the collection and retention of data.
20. Right to your personal data
In accordance with Organic Law 15/1999 of December 13, you have the right to access, rectify and delete your personal data.
In fact, at any time, when you are browsing www.temarte.com, you can access your personal data through your customer space, rectify the data if your situation has changed or even deny the use of your data for commercial purposes.
However, some information is essential to manage your orders. If we do not have these, we will not be able to process your order. At any time you can ask us to completely delete your personal data.
To do this, simply send us your request by mail to the following address:
Temarte S.L. - Customer Service - Calle El Alcaraban N ° 9 – Apartado de correos 425 - 06200 Almendralejo (Badajoz) - España. Indicating your last name, name, email and address.
In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity document bearing your signature and indicate the address in which you wish to receive the response. We will send you a response within two (2) months of receipt of your order.
22. CUSTOMER SERVICE
Any queries, suggestions or complaints regarding the online sale of the items and services can be made through our Customer Service :
- Address: Calle El Alcaraban N ° 9 - Apartado de correos 425 - 06200 Almendralejo (Badajoz) - España.
- E-mail: firstname.lastname@example.org
On the other hand, we have an exclusive telephone service for online customers open from 09:00 to 17:00 Monday to Friday working days. Tel .: (00-34)-649-47-22-47 (Cost of the call: establishment of the call and cost of a international call according to the tariff you have contracted with your telephone operator.).